SERVICE CHANGES: Services may be changed within 72 hours of scheduled appointment. We will try to accommodate you. Owner/Stylist discretion.

 ALL Curlscovery & Coiled Cut Services:

 Prepping for your full-service cut: 

Current Natural Curly / “Wash-n-Go” wearers - If you are currently wearing your hair in its natural curly state please style as usual. Natural state does not include, twist-outs, braid-outs, roller/rod/flexi-sets etc.  Hair must be dry and free of heavy silicone and oil-based products. Excessive tangles will require an added Detangling service fee of $60/hr. Do not brush, comb or rake through curls after styling (to prevent the stretching of curls). Wearing ponytails, pulling hair back, headbands may result in the rescheduling of your appointment. It is best to style hair 2 days prior to appointment. “4-Type Hair/Natural Hair wearers / Twist/Braid-outs/Roller/Rod-sets/ etc - Please come with hair detangled and loose. Refrain from wearing ponytails, headbands, pull-backs, twists and braids. Stretched overnight with loose chunky twists on fully detangled hair. Please contact us for questions.

GUESTS/CHILDREN:

Your session with Coiled is one-on-one only and can become distracting and time-consuming when friends and children are with you. Having others accompanying you to your appointment will result in the cancellation of your service as well as a fee to reschedule. Coiled offers group Curl Coaching, Classes and concurrent scheduling but it must be approved prior to your booking. Upon approval of an additional guest they must be seated in the waiting area ONLY. This policy does not apply to parents bringing their children to be serviced (Junior Curl Group Sessions coming soon).

CANCELLATION/RESCHEDULING:

Some situations are beyond human control and cancellations may occur. Coiled is a specialty salon and there are others that desire to book with us, so please take consideration when cancelling/rescheduling.  A 48 hours advance notice is required for cancellation. Outside of these hours you will be required to pay a “short-notice cancellation” fee of $25- $50 depending on service. Multiple consecutive cancellations will not be allowed to re-book.

NO-SHOW:

ALL bookings receive an appointment confirmation, an automatic appointment reminder and new guests receive a personalized e-mail confirmation request. If you need to cancel or reschedule please call/text (518)348-9791. “No-Shows” appointments will NOT be allowed to rebook.

TARDY FOR THE (Curl) PARTY:

Traffic, accidents, stuck at the office, children and family…life.  An allotment of 15 minutes will be given for arrival to your scheduled appointment. After the 16th minute you will be charged $15. After 20 minutes we may still be able to service you (along with a late fee of $25) but this is at is owner’s discretion. A wait may be required.

LOCATION/PARKING:

Salon is located at 1305 Nott Street, Schenectady, NY 12308 on the corner (near Five Star Cleaners) of Nott St and Oneida St.  Please note that Oneida is a one-way street and parking is in rear of bldg.  Please DO NOT park in the Oneida Middle School lot (you will be towed) nor in side parking lot.  That is designated for cleaners but you may park at this lot outside of their business hours. Street parking is also available on neighboring streets.