PLEASE READ POLICY IN IT'S ENTIRETY


ADDITIONAL GUESTS/CHILDREN:

Salon services are for ages 5 and over, ONLY. Your session with your stylist is in a small and intimate salon. Each guest is scheduling for the "one-on-one" client experience and it can become VERY distracting and time-consuming when family, friends and children are with you. If your partner is accompanying you with an additional small child (who is NOT being serviced), please have them arrange plans to be with child at another location. Prior approval for ONE guest to accompany you is REQUIRED. They MUST be seated in the waiting area. There is limited space and allowing your child(ren) to roam freely through salon is a liability and unsafe. Concurrent scheduling is available for tandem-booking for multiple family-members. Please refrain from bringing strollers, excessive snacks and infants (while being serviced). Rescheduling is recommended. POLICY IS ENFORCED (8/05/19)! Please note that 24 hour Cancellation policy applies. See below.

SERVICE CHANGES:

Services, applying to up-do and added-hair services only, may be changed within 72 hours of scheduled appointment. We will try to accommodate you. Owner/Stylist discretion.

ALL CURLSCOVERY & COILED CUT BOOKINGS:

 PREPPING FOR YOUR SERVICE: 

Current Natural Curly / “Wash-n-Go” wearers - If you are currently wearing your hair in its natural curly state please style as usual. Natural state does not include, twist-outs, braid-outs, roller/rod/flexi-sets etc.  Hair must be detangled, dry and free of heavy silicone and oil-based products. Excessive tangles will require an added Detangling service fee of $60/hr. Do not brush, comb or rake through curls after styling (to prevent the stretching of curls). Wearing ponytails, pulling hair back, headbands may result in the rescheduling of your appointment. It is best to style hair 2 days prior to appointment.

"4-Type" Hair/Natural Hair wearers / Twist/Braid-outs/Roller/Rod-sets/ etc - Please come with hair detangled and loose. Refrain from wearing ponytails, headbands, pull-backs, twists and braids. Stretched overnight with loose chunky twists on fully detangled hair. Please contact us with questions.

 

CANCELLATION/RESCHEDULING:

Some situations are beyond human control and cancellations may occur outside of 24 hours. Coiled is a specialty salon and there are others that desire to book with us, so please take consideration when cancelling/rescheduling.  A 24 hours advance notice is required for cancellation. Outside of these hours you will be required to pay 100% of scheduled service(s) rate(s). Multiple consecutive cancellations will not be allowed to re-book.

NO-SHOW:

ALL bookings receive an appointment confirmation and multiple automatic appointment reminders. If you need to cancel or reschedule in an emergency, within reason please call/text (518)348-9791. “No-Shows” appointments will NOT be allowed to rebook. Please note that you will be charged 100% of your scheduled appointment.

TARDY FOR THE (Curl) PARTY:

Traffic, accidents, stuck at the office, children and family…life.  An allotment of 15 minutes will be given for arrival to your scheduled appointment. After the 16th minute you will be charged $25, after 20 minutes we may still be able to service you (along with a late fee of $50) but this is at is owner’s discretion. A wait may be required.

LOCATION/PARKING:

Salon is located at 1305 Nott Street, Schenectady, NY 12308 on the corner (near Five Star Cleaners) of Nott St and Oneida St.  Please note that Oneida is a one-way street and parking is in rear of bldg.  Please DO NOT park in the Oneida Middle School lot (you will be towed) nor in side parking lot.  That is designated for cleaners but you may park at this lot outside of their business hours. Street parking is also available on neighboring streets.